CMDB Strategies

Strategic Questions All mischievous architectures and configuration management money Millwall ammonite a lecturer and from all sides of politics a few minutes and spend one lesson of successful simply be strategies relaxing use in organisations and Michael in the last lesson with Eichelberger about the CMD be what is also architectures and some of the pitfalls that we might run into with setting up a CMD be architecture strategy in this loss record further about that of Chinese for example to make it more clear Michael Paula once said the essence of strategy is determining what not to do it and meanwhile to understand why thinking that right-thinking man was the given an organisation with all the opportunity circular available to them they must surely apply constraint to each of the universe opportunities and only one remains the provides the most business value to what this means in the context of service architectures and the CMD reconstruction innings the we need to understand how the CMD be of service architectures strategy wants to IT service providing organisation and its larger strategy to service customers the CMD be without a clear strategy is wasteful best and worst of the disaster I've seen clients going that this will about among strategy to try and capture every piece of information anyone could ever possibly asked work and imported in the social construction CMD be people can interrogate and while this is noble version it doesn't work it doesn't work because there is never an unlimited amount of funding and management and effort in order to organise that much data without having a focus to try and understand what all about was all about it all about decisions at the top we tighten the last lesson about the ITW hierarchy data information knowledge and wisdom of the very top this is what decisions would take place is why we integrate and synthesise information knowledge in ways to provide context and understanding in order to make better decision the compound to always should start what decisions are trying to make and how will the CMD be in service architectures strategy enable better decision-making if we don't have an ensure that question we don't really have a basis to strategically unwinding the data and information in the context of a configuration management system so that we can make the decisions. Strategic questions what decisions are we trying to make a joint understand availability of restrained understand Washington's portfolio looks like we try and understand the Internet population to the weekend improve performance of the services we currently offer what strategic assets what is it that we all what those resources and capabilities to provide the most value to our customers if we can ensure those questions because as a starting point to try and understand how we would like to organise the information about the strategic assets to ask any interesting questions were Bonaventure is the customers often have is whether availability profile looks like now services are created equal some services are considered mission-critical while others are considered ancillary oftentimes continuity management can give us insight into with services are most important based on the business value they provide in which case we may Wanna have an availability solution is different buttonholed associates another question is what is the current available with we not if we know what the baseliners and we know the importance we might be able to build on the makes more sense and is more efficient from the use of's which infrastructure items was was only this is a question the Davison managers and infrastructure were oftentimes asking Sivaraman of the new platform what about Java or.net when I exclusive Windows which infrastructure items almost resulted in mind this is a question because the infrastructure oftentimes the wall on which the applications were in small so infrastructure managers are often interested in resilience and tied directly to the availability question can reduce worst the title publications define worst is uncertainty about customers generally don't want worst there is always risk was to change was the unforeseen events include natural disaster or just human and how can reduce those risks to the weekend improve the quality of service and consistency that is completely aligned with the idea by you that we talked about the first was Julian wanting to believe the customers mind the we can provide consistent service reviewers was valuable and that risky another strategic question we talked about the very first lesson was our customers perceived value the preferences were perceptions and what those business outcomes of they wish to retain without understanding of the perception of value we can then begin to build a data architecture supports the strategic questions of how I create value in the customers mind Data Requirements Most important questions the we can ask is what is it we need to know from the information that we have restored the top of the knowledge processing layer and look at the reports and analysis the people doing against the delay how we address the question what decisions are people making that can be made better release of data and information the we can organise within the construct of the CMD being if we understand that there will be adversely of opinion around what questions are most important to get focus than we can make better decisions about how Norstar was assumed that selling of the CMD be from the first time trying to decide Russia's architectural devolution look like again one of the key principles of being successful is to be very focused and start small take a look and try and understand how people are consuming information and making decisions and unpaid a small son of those decisions are trying more the data to support better decision-making try the other way and tribal will the ocean by collecting all the data that we possibly are accessed you are trying to presume how organisers on behalf of decision-makers likely effect we will have enough energy time and money to be able to give the decisionmaker of the daily war in the format they need in order to make those decisions and eventually close to start spending so much energy organising daily that no one is using the next question that we need ask is what how and why visit was are starting from scratch a very immature state it's likely that David is everyone in large organisations people always final in quarter believe in the importance of small teams of technicians maintaining Excel spreadsheets of events that have occurred Rockies of infrastructure they manage to have some folks are built CMD beeswax as databases and other systems will have a fixed asset register in accounting the keep track of things them and approaches and whether you're in the fixed asset life-cycle procurement data possibly on a clipboard and are probably some uninstall file candid and for example I remember person with we have all these disparate data sources and that becomes a huge challenge in CMD B construction I hope that can imagine and appreciate the reason why it's so important to start small and have scope of what you're trying to hogwash before you start courting they because in the end we have to put the data into a logical structure that related to each other that what defines the CMD B is those relationships and configuration and attributes that we have to understand if we have a large quantities of data and what focus on what questions were trying to ensure working for your warm I was likely to end without producing any result of value to anyone Building a Service Architecture What the key principles are trying to drive home the start the engine my ask the question Warrawee trying to figure out before we start collecting data in organising CMD B class structures in collecting CI attributes the Miami not have any value to anyone to look of the service like we inventories service for example the majority management service by this service that we provide the business in might be the way in which we enable the business to collect inventory information from procurement accounting shipping et cetera the joint management service owner probably has a great deal of interest in the service architecture depending on the situation in the company you may have different questions if for instance the original management service is mission-critical into any downtime could be significant business disruption is not one understand what is it that you doing from the support perspective in the instrumentaltold me with a high availability structure looks like can we invest money to make this more resilient these were strategic questions the joint management service owner may wish to ask if this is a highly available highly required mission-critical servers on your own and considering we management system is not mission-critical with your running a retail outlet and the imagery management system does physical once a month in retrospect one batch dealer in reporting against Walsall with will requires the report for management every month in the situation payment choicer risk might be more about cost-containment and it is high availability devolution was manager when asked you what things are you doing to drive up cost of my infrastructure can we virtualise does that make sense without the support model will need a 20 for advice and support while can save money just by having people available and Munton called to perspective would be completely different compared to the highly available mission-critical service to retort from the first example to start with the engine my look that inventories service and ask yourself what is that we need to know from plan can begin to start building out that CMD be structured to have this inventories service is connected to a purchasing application and accounting system and receiving application typically the tournament to capture we buyer with processes the wish of the respectively know what we buy, we account for where is it in working prices are inventories and Halloween receiving end and how we should the law applications probably keep track of those transactions enterprise Ltd management service additionally those applications reside on components of infrastructure the many servers mainframes or other pieces of infrastructure not shown here in this simple example the network is clearly missing however unlikely in a dietary service architecture you will be able to see all the different connectivity nodes take place Brigitte Lin distributed via also likely databases and support structures already storage arrays are likely to support teams related each piece of infrastructure which application to while this is a simplified example illustrates the point-build service architecture and "attributes to enter the question that the service management team has at the very top of the questions of different the attributes and relationships that we build and how we synthesising construct the logical CMD be in service architecture will be different so sorry will learn from this was the first is that the CMD be can enable this synthesis of data and information knowledge resiliently VCRs and the relationships of the finders service architecture under which we make decisions to service architectures can provide insight into every other idle prices across service providing organisation including availability management capacity management January management centre 20 projects in time the slashing and I hope you won't telephone seeing you in the

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