CMDB Construction

Planning the CMDB Unwelcome service architectures and configuration management by Norway must ammoniacal expert and a lot of in this lesson wouldn't talk about CMD B construction in previous lessons can be actively more service asset configuration management process the first start the process is the management and planning of the CMD be was architecture approach is only identify the specific requirements for the CMD be the assess and configuration management process and the service architectures in the style will identify what you were trying to accomplished what we want to know on what basis benefit we hope to gain from the CMD B Russia was architecture information as we talked about what the best things to do is stored with the end in mind were we going will be trying to accomplish in business benefit all trying to gain by collecting and organising this information this will give us some idea of the scope of the CMD Beatty's asset configuration management process a list of baseline phase your while we can always outward over time appears business justification to do so one of the common pitfalls most clients make the workrate is having a scope to be to launch to fast they will don't have a clear understanding of what is the time, they just know they need a CMD be why while because of have that kind of approach are likely to an abrupt waste reporting awards was indeed and has no ownership and the business value with your is expensive and difficult to maintain to avoid this try and understand what it is trying to accomplish before Mr to ask the question what is we want to know why are we doing this and how much will cost in the winning to those three questions which critical understanding of the requirements of the CMD be was architecture information CMDB Challenges So may seem straightforward to ask the question what is are we Wanna know and were only trying to accomplish the oftentimes challenges organisational different roles within the organisation have different points of your residents of reporting about the CIO he may be interested in understanding the cost of operations versus my strategic investment was the number-one questions that I think CIO struggle with is how Mrs Acosta keep the lights on when the Shah was building functionality, business customers's older much more likely we would ask questions about the services we manage what is the service architecture were quite in this highly available solution with this less important how expensive is it to run the service Carwardine funding from service improvement plans and infrastructure manager registered in the components they typically manage technology silos and are interested in what of those was costing me in a total cost of ownership audiovideo how resilient are the how a lot of facts and operating within my budget application is registered in the world available you actually provide oftentimes application owners are doing multiple releases within short time constraints limited budget and are really interested in understanding with the cost of my outages and how I make sure that we have the availability that I need to provide and promised my customers likewise Network Manager may be interested in the specific Lauriston house and components of infrastructure that he managers in the network will the oftentimes a single point of failure the expensive to manage in the manager has to looking for ways to gain insights into the configuration of the specific the house and other now components the make sure which role the venture while the questions of point of view one of the biggest mistake you can make is investing in entering the wrong question to some care for an oftentimes a discussion or debate needs to occur within the organisation about which question is most important ensure and which one provides the most valuable police and that this is not an easy conversation to facilitate as oftentimes difficult to enter and the consensus is never reached the organisational change management challenge was harming windowless service architectures and simply bees from scratch to 1 may seem straightforward to ask the question what is are we Wanna know and were only trying to accomplish the oftentimes challenges organisational different roles within the organisation have different points of your residents of reporting about the CIO he may be interested in understanding the cost of operations versus my strategic investment was the number-one questions that I think CIO struggle with is how Mrs Acosta keep the lights on when the Shah was building functionality, business customers's older is much more likely we would ask questions about the services we manage what is the service architecture were quite in this highly available solution with this less important how expensive is it to run the service Carwardine funding from service improvement plans and infrastructure manager registered in the components they typically manage technology silos and were interested in was the Sir was costing me in a total cost of ownership audiovideo how resilient are the how a lot of facts and 20 them outpouring within my budget application owners of interested in the world available you actually provide oftentimes application owners are doing multiple releases within short time constraints limited budget and are really interested in understanding with the cost of my outages and how I make sure that we have the availability that I need to provide and promised my customers likewise Network Manager may be interested in the specific Lauriston house and components of infrastructure that he managers in the network will the network as oftentimes a single point of failure the expensive to manage in the manager has to looking for ways to gain insights into the configuration of the specific the house and other now components the Maguindanao to which role the venture while the questions of point of view one of the biggest mistakes you can make is investing in entering the wrong question to some care for an oftentimes a discussion or debate needs to occur within the organisation about which question is most important ensure and which one provides the most valuable police and that this is not an easy conversation to facilitate as oftentimes difficult to enter in the consensus is never reached the organisational change management challenge was harming windowless service architectures and simply bees from scratch CMDB Design Approach While there is no one best by likely be prescriptive to tell you how architect seem the be nor a couple different approaches see the very time the first approach is among approach this occurs often times when IT is the sponsor of the CMD B architecture project in this approach was the infrastructure of the times we will look at the infrastructure in "how long the assets that make up the base infrastructure in oversaw the mainframes the year are after that which is somewhat will maturity the application Taiwan likely be entered in the same debate to begin waving on infrastructure to the applications support over time and maturity will eventually aggregate those applications and business services will eventually assist it customer in facilitating out alternatively other organisations take a top-down approach based with the customer mind the the IT organisation and ask the question of the basic business services I get from IT these services are then deconstructed into IT services are supported by applications that are what infrastructure this top-down approach stories of a highest level and is focused on the business value the service provides with Obama approach certainly infrastructure while Woods way up to the customer there is no one best way to approach CMD Beatty was architecture construction is very situation will depend on what long trying to stall the approach starts usually with the discovery to most organisations have discovered tools that can go out and tropically discover the infrastructure that is associated with the use of the Britons were CMD be with the attributes they wish to discover after some maturity is gained what the hardware infrastructure looks like the application Taiwan oftentimes and the CMD be related to the infrastructure that assets or application owners are very interested in the infrastructure way because outage at the bar of fact the applications available only to the service and eventually the customer out of the application layer is populated with the world of IT services would begin to construct how does IT provide service to the customers alternatively the top-down approach is exactly the opposite Mr this idea of business services we has to question we understand anything about the details with a variety gasworks were business outcomes to help facilitate with an organisers into a business service: the business service: invincible by the applications likewise the applications of components of infrastructure to depending on what probably trying to solve one approach generally your brother results your CMDB Design Examples Consider the following scenario you want a company that is decided to invest in the CMD Beatty was on the phone furnishers livability Highfield change way resulting in disruptions of mission-critical services application teams and infrastructure teams are always advanced as to who is to blame and wines issues worker changes are approved based on opinions and assumptions are often proven to be wrong in changes are difficult a task because production in some production environments defined configuration because over time there are significant configuration so given this scenario which approach to the CMD B construction will likely you the best results take a minute and think about running into only take these symptoms of Highfield change rates what testing will be understanding exactly why things recoiling in the Clinton's role over facts is likely with the challenges of IT centre testing the Internet management there is what problem management there is failure is the ability to understand make the decisions based on the risk approach of change in this scenario will likely your best results to start the bar in the top D understanding of what the infrastructure works like to have more insights into when to approve and when to reject change likewise if we have a CMD bewitching lowing incidents to specific configuration items and empower management takeover and merger would cars so we can eliminate defect from the environment overpower will also mature shrubs as a continuation management process by linking it to change management process will improve the configuration British to the scenario I would recommend to withstand the bomb in to the top of diligence and the scenario the business is unclear on the value of IT funding is very difficult to obtain free the most important IT initiative the infrastructure is ageing and becoming was stable first projects rose, budget in favour of new investment in new functionality projects are underway to cancel with business priorities and IT priorities and I want to take another moment and think about the scenario in which approach with your best results given the situation all the situation is obvious that there is a gap in understanding between what IT is providing them with the business needs oftentimes one of the best ways to resolve that is a service: we will start like how long the business services and use that as a tool to illustrate to the business exactly what the value of IT is and how the money that the funding is with is being spent the should help resolve the funding challenges while likewise if they understand with services are most important and you will bit deeper in the application layer we can show that the infrastructure is a significant and critical component to the service provided to them and the value in money needs to be put aside from the refresh projects was not least we have a clear understanding the value of services and the funding model behind the business projects will become IT projects in the priorities will be a while because they will be the same thing projects will be funded the important to the business based on the business was in the business value variety provides so in the scenario I would strongly recommend to stronger top-down Rosenbaum approach the businesses in Germany variety owns the holidays to do effective change management with they can about is what outcomes are you facilitating from the and cost starting at the car is the best when into these questions in the buildup that CMD be over time to the winner the business impact analysis and solving the likely challenges once we are one with the business so in summary one strategy for CMD reconstruction should be clear and based on what questions and organisation is trying to ensure they gives back to starting with the end in mind have a strategy in place don't quite be the first there is no one best way provide approach is often based on the perceptions and pointed ears of the stakeholders involved in the discussion around the value the service architectural CMD be wondering a top-down approach was of the CMD be from services point of view first it takes that one of your the customer address the question what is at the 90 dust risk analysis across literally the approach to the CMD be from infrastructure point of view first were the fixed assets the wheel and what isn't, are oftentimes is the infrastructure of the physical after that will replications eventually to services and customer configuration to create risk in the decision-making process without length in this lesson and lovers without length service as a continuation management with change management when of the place and configuration drift is confirmation and oftentimes poor decision-making and different remains lesson I hope you want something and a forward to seeing you next last

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